Policies and Procedures

Policies and Procedures

Quality is at the heart of everything we do. Please do not hesitate to get in touch if you have any questions or queries.

1. Information, Advice & Guidance

Group Horizon is committed to providing an accurate Information, Advice and Gusidance (IAG) service to ensure good practice in supporting our learners and encourage participation and achievement. Our Information, Advice & Guidance Policy can be found by clicking here – Information, Advice and Guidance Policy


Group Horizon’s policy to support the Prevention of Extremism and Radicalisation (PREVENT) is designed to provide a clear framework to structure and inform our response to safeguarding concerns for those young people who may be vulnerable to the messages of extremism. – GHL Policy to Support the Prevention of Extremism and Radicalisation (PREVENT)

3. Learner Complaints 

At Group Horizon, we strive to deliver a high quality service to all of our learners, across all programmes. However, we recognise that we don’t always get it right and therefore we welcome complaints, compliments or comments in order that we can change and improve our service. Our Learner Complaints Procedure can be found here – Learner Complaints Procedure

4. Equality and Diversity

Group Horizon is committed to promoting equality and diversity. The policy also sets out responsibilities of the Company, its employees and its learners. Our Equality and Diversity Policy  can be found here – Equality Diversity Policy

5. Safeguarding

Group Horizon Ltd recognises that members of staff and students have a role to play in safeguarding the welfare of young people and vulnerable adults, and preventing their abuse. Our Safeguarding policy can be found here – GHL Safeguarding Policy

6. Privacy Policy

Our (Group Horizon) Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our website. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

7. Data Protection and Retention Policy (GDPR)

Group Horizon Ltd (GHL) is committed to being transparent about how it collects and uses the personal data of its workforce, and to meeting its data protection obligations. This policy sets out GHL’s commitment to data protection, and individual rights and obligations in relation to personal data. Data Protection Policy & Data Retention Policy

Ways that we collect information

Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as Subscribe). No information is mandatory but we may not be able to to provide a full service to you if complete information is not supplied.

Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.).

We only collect such information when you choose to supply it to us.

Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies.

These methods do not collect or store personal information.

An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).

We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.


A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users’ progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.

Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.

Page Tagging

Sometimes we tag pages on the site when we are promoting various campaigns. These tags enable us to recognise a unique cookie on your browser, which in turn enables us to learn which advertisements bring users to our web site. With this technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Web Statistics

We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

Except as otherwise stated, we may use information you provide via this site to improve the content, to customise the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:

* Such disclosures are necessary to fulfil our service obligations to you in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy.

* Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).

* You give us permission to do so.

Access to and correction of personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.

We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.

You may request to be removed from our lists at any time by e-mailing info@grouphorizon.co.uk and stating which lists and /or newsletters you wish to be removed from.

Links to other websites

This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy here on this website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.