Quality is at the heart of everything we do. Please do not hesitate to get in touch if you have any questions or queries.
1. Information, Advice & Guidance
Group Horizon is committed to providing an accurate Information, Advice and Gusidance (IAG) service to ensure good practice in supporting our learners and encourage participation and achievement. Our Information, Advice & Guidance Policy can be found by clicking here – Information, Advice and Guidance Policy
Group Horizon is committed to health and safety in every aspect of its activities and aims to provide a safe, healthy and supportive environment wherever learning takes place. Our Health and Safety Policy can be found here – Learner Health & Safety Policy
4. Learner Complaints
At Group Horizon, we strive to deliver a high quality service to all of our learners, across all programmes. However, we recognise that we don’t always get it right and therefore we welcome complaints, compliments or comments in order that we can change and improve our service. Our Learner Complaints Procedure can be found here – Learner Complaints Procedure
5. Equality and Diversity
Group Horizon is committed to promoting equality and diversity. The policy also sets out responsibilities of the Company, its employees and its learners. Our Equality and Diversity Policy can be found here – Equality Diversity Policy
Group Horizon Ltd recognises that members of staff and students have a role to play in safeguarding the welfare of young people and vulnerable adults, and preventing their abuse. Our Safeguarding policy can be found here – GHL Safeguarding Policy
Ways that we collect information
Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as Subscribe). No information is mandatory but we may not be able to to provide a full service to you if complete information is not supplied.
Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.).
We only collect such information when you choose to supply it to us.
Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies.
These methods do not collect or store personal information.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).
We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.
Sometimes we tag pages on the site when we are promoting various campaigns. These tags enable us to recognise a unique cookie on your browser, which in turn enables us to learn which advertisements bring users to our web site. With this technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service. Disclosure
We do not disclose any information you provide via the site to any third parties or other government departments except where:
* Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
* You give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.
We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.
You may request to be removed from our lists at any time by e-mailing email@example.com and stating which lists and /or newsletters you wish to be removed from.
Links to other websites