Customer Service

Customer Service

Why choose a career in Customer Service?    

A Customer Service Apprenticeship is suitable for anyone who has regular contact with clients or customers. Once qualified staff can work across your organisation in a variety of roles.

Eligibility & Funding   

This Apprenticeship is eligible for Government funding. Funding is available for new recruits and existing staff. To confirm current eligibility requirements please contact Group Horizon on 0800 002 9805.


There are two different levels for this qualification, Intermediate and Advanced. The Intermediate runs for 12 months, with the Advanced between 12 and 18 months.

What does this Apprenticeship cover?

The Apprenticeship framework consists of three key parts: Competence based element; Technical element and Skills element. There is also the opportunity, if appropriate, to include literacy and numeracy functional skills.
Units covered include:


Maintain a positive and customer friendly attitude, Promote additional services and products to customers, Monitor and solve customer service problems, Apply risk assessment to customer service, Lead a team to improve customer service and gather, analyse and interpret customer feedback.

Deliver reliable Customer Service, Resolve Customer Service problems, Process customer service complaints, Demonstrate understanding of customer service, Communicate effectively with customers, give customers a positive impression of yourself and your organisation.

Qualification Received

Intermediate Apprenticeship in Customer Service or Advanced Apprenticeship in Customer Service.

Jobs you could move into:

On completion of the Intermediate Level Apprentices can move to the Advanced level and/or move in to any customer focused role.

How is the training delivered?

An Assessor will visit every 6 to 8 weeks throughout the course of the Apprenticeship to help support the Apprentice and the organisation.

ApprenticeshipsTo find out more or register for a place on one of our nationwide courses call 0800 002 9805 or email


PDF DownloadCustomer Service Apprenticeship Course Flyer

Posted in Apprenticeships.